What Would You Light Today!? TM

(818) 772-1900

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(818) 772-1900

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Frequently Asked Questions

Cabinet Lighting Questions



  1. Should I get White or Multicolor?
  2. Do you provide installation services? 
  3. My need is not cabinet lighting. Can you help? 
  4. I have the kitchen blueprint. Can you work with that? 
  5. We are doing a remodel. Is it better to contact you before the project starts or after it is finished?
  6. What does it cost to get your consultation help? 
  7. I have a small kitchen. Can you do small custom projects?
  8. Do custom setups cost more? 
  9. I have 3 sections of upper cabinets that are not connected. How do I run wires from one to another? 
  10. Last thing I want to do is drill holes in my new cabinets. Can you help? 
  11. The issue I have is that I have 3 banks of cabinets, one aprox 6ft, one aprox. 8ft and one aprox 7 ft that I need to light. They are on 3 separate walls and there is really no way to run a cord to connect any of them. I have power at each wall, and all three are connected to the same wall switch. How can I install these lights and have all three sets work in unison? I don’t want to have to use 3 separate remotes. Is there a way to get 3 responders that are all programed to the same remote frequency or is there another way to make this work? 

1. Should I get White or Multicolor?


If you are not intending to use the multicolor functions then staying with white simplifies the installation and offers a more accurate “warm” white light. White systems are normally less expensive as well. If you have your heart set on color contrasts an alternative option may be to keep white lights for undercabinet and add multicolor lights in the toe kick, or above cabinets if they do not reach the ceiling. You will be creating a stunning effect by having white lights on the countertop and contrasting colors above projecting on the ceiling and down low shining on the floor.


2. Do you provide installation services? 


Cyron has experts on staff that would perform the lighting installations within a 20 miles radius of our headquarters.


3. My need is not cabinet lighting. Can you help? 


Yes, you would be surprised of find out about our capabilities.

 

4. I have the kitchen blueprint. Can you work with that? 


Certainly! We prefer blue prints, layouts, sketches, pictures, videos. Anything that can describe the project. Describing system layout over a phone conversation normally take too long and still leave much to misunderstand. 


5. We are doing a remodel. Is it better to contact you before the project starts or after it is finished?


The earlier you contact our staff the easier implementation will be.


6. What does it cost to get your consultation help? 


Normally nothing at all. Costs will incur if we must create elaborate sketches and designs.

 

7. I have a small kitchen. Can you do small custom projects?


No project is too small.


8. Do custom setups cost more? 


Not necessarily. Often times custom setups can save costs by saving installation time on the field. We can custom make lights much quicker and more efficiently than you or your contractor.


9. I have 3 sections of upper cabinets that are not connected. How do I run wires from one to another? 


You may not need to. Creating 3 zones of light that can be all controlled by a wifi or infrared signal can make all three cabinets to synchronize. You will however need power at each zone.


10. Last thing I want to do is drill holes in my new cabinets. Can you help? 


Yes, we can help! All Cyron lights can also be mounted with heavy grade 2-sided tape. CLS and HTP systems include the tapes. 


11. I am interested in purchasing your Cyron RGB Led under counter cabinet dimmable multicolor light kit for my kitchen. The issue I have is that I have 3 banks of cabinets, one aprox 6ft, one aprox. 8ft and one aprox 7 ft that I need to light. They are on 3 separate walls and there is really no way to run a cord to connect any of them. I have power at each wall, and all three are connected to the same wall switch. How can I install these lights and have all three sets work in unison? I don’t want to have to use 3 separate remotes. Is there a way to get 3 responders that are all programed to the same remote frequency or is there another way to make this work? 


? It is very possible to do this. You will need a controller and power supply for each of the 3 "zones". The controllers will be set to auto-on feature which means they will turn on automatically to the last color you left them before you turned off with your wall switch. One handheld remote can let you adjust all three controllers when you want to change colors or apply any other functions. If it is one of our IR remotes, you will have to point the remote in the general direction of the IR sensor of each controller. If you opt for the Wifi controller then you can control all by your phone or your smart speaker such as Alexa. 


 

Shipping Questions



  1. How much will shipping cost?
  2. Where do you ship? Do you ship outside of the United States?
  3. Do you ship to P.O. Boxes or Military APO/FPO addresses?
  4. How do I track my order?
  5. How long will it take to receive my order?
  6. My order shows as delivered, but I have not received it. What should I do?
  7. What are the shipping charges for returning an order?
  8. Will I have to sign for my package?
  9. Will you let me know when my item ships?
  10. What carriers do you use to ship?
  11. My item was damaged in shipping. What do I do?
  12. Why would my item be shipped via Freight?
  13. May I ship an order to an address that is different than my billing address?
  14. Will all of my items arrive at the same time?
  15. May I give my delivery driver special instructions?
  16. How is the product packaged for shipping?
  17. Do you offer expedited shipping options?

1. How much will shipping cost?


Cyron.com and CyronMotor.com are proud to offer FREE STANDARD GROUND SHIPPING within the 48 contiguous United States on ALL ITEMS including those shipping Freight (Bumpers). All freight shipments will include lift gate service at no additional charge to you (A $150 value.).


2. Where do you ship? Do you ship outside of the United States?


Cyron.com and CyronMotor.com ship to addresses within the 48 contiguous United States. We do not currently ship directly to Hawaii, Alaska, or any international destinations. If using a freight-forwarder is an option for a shipment outside of the 48 contiguous United States, please contact Customer Service at +1 (818) 772-1900, customer.support@cyron.com or via the chat function in the lower right corner of this page.


3. Do you ship to P.O. Boxes or Military APO/FPO addresses?


Due to certain restrictions by the parcel carriers that we use and the size of the packages we ship, we do not ship to P.O. Boxes or Military APO/FPO addresses. If you have such an address we recommend shipping your order to a friend or family member and having them receive it for you. If you choose to do this, please make sure that someone can inspect the package for damage and fitment upon its arrival. If you have any questions please contact Customer Service at +1 (818) 772-1900, customer.support@cyron.com or via the chat function in the lower right corner of this page and we will do our best to accommodate your order.


4. How do I track my order?


Immediately after your order is placed, you will receive a receipt for your order via email. When your order leaves our warehouse you will be notified via email that your order has shipped and you will receive a tracking number. If you did not receive your email receipt, or you cannot find it, please contact Customer Service at +1 (818) 772-1900, customer.support@cyron.com or via the chat function in the lower right hand corner of this page.


5. How long will it take to receive my order?


Regular stock items typically leave our warehouse in 1-3 business days (Monday through Friday, not including Holidays). Made to order items typically leave our warehouse in 7-15 business days. Depending on the distance of your location from our warehouse in the Phoenix area of Arizona, please allow an additional 1-5 business days for shipping.


6. My order shows as delivered, but I have not received it. What should I do?


If you have your tracking number, please contact the parcel carrier we used to ship your order. Using your tracking number, verify with the carrier when/where the package was dropped off as drivers will often leave packages with neighbors, behind fences, etc.

If you contact the carrier and are unsuccessful in locating your order, or if you never received your tracking number, please contact Customer Service at +1 (818) 772-1900, customer.support@cyron.com or using the chat function in the lower right hand corner and we will help locate your order. 


7. What are the shipping charges for returning an order?


If your order was shipped incorrectly (wrong item, missing part of your order, etc.) cyron.com will assume all associated shipping costs. If you simply want to return an item then shipping charges will vary depending on the shipping method that you select. All costs related to return an item that was not shipped with an error will be incurred by the customer

If you have any questions please contact Customer Service at +1 (818) 772-1900, customer.support@cyron.com or via the chat function in the bottom right hand corner of this page.


8. Will I have to sign for my package?


If your order is shipping freight, yes, an adult (18 years or older) must be present to receive and sign for your order (Please note that all bumpers ship freight). Unless specifically requested by you, or noted on your order, delivery of most other orders will not require a signature.


9. Will you let me know if my item has shipped?


Immediately after your order is placed you will receive a receipt for your order via email that will state your expected shipping time frame. Then when your order leaves our warehouse, you will be notified via email that your order has shipped and will receive a tracking number. If you did not receive an email receipt, or you cannot find it, please contact Customer Service at +1 (818) 772-1900, customer.support@cyron.com or via the chat function in the lower right hand corner of this page.


10. What carriers do you use to ship?


Typically all of our standard ground shipping & freight shipping is done by FedEx. Occasionally our shipping partners will "interline," your shipment using a third party carrier to get your package to you in a more timely manner. If your order is "interlined," you will not notice any difference in your service or tracking methods but the name on the truck delivering your package may be a company other than FedEx. If you receive a tracking number for a shipping company that is different than the one you selected during checkout it is not incorrect, it was just chosen by us because it was a more expedient shipping option. 


11. My item was damaged in shipping, what do I do?


We always recommend carefully inspecting your order upon arrival. If your order was shipped STANDARD GROUND (or any of our expedited shipping options) and you notice that it appears damaged, please contact Customer Service immediately at +1 (818) 772-1900, customer.support@cyron.com or via the chat function in the lower right hand corner of this page and we will do our best to rectify the situation. 

If your order was shipped via FREIGHT and it shows signs of external damage, please inspect it further while the driver is still there. If, after further inspection, you expect that the shipped item will be in satisfactory condition, note the potential for damage on the bill of lading with the driver and accept the delivery. If it is clear that your order has been damaged in shipping, refuse the order and do not allow deliver of it. Once you have refused the order please contact Customer Service immediately at +1 (818) 772-1900, customer.support@cyron.com or via the chat function in the lower right hand corner of this page. Once we have confirmed that the shipment will be returned to us we will re-ship an undamaged order to you.


12. Why would my item be shipped using Freight?


All standard ground carriers have limits on the size/weight of parcels they will accept. If the parcel exceeds that size/weight then we must ship the item Freight.


13. May I ship an order to an address that is different than my billing address?


Yes, when you are on the checkout page of cyron.com or cyronmotor.com you will be prompted to enter/select both, a billing address and a shipping address. 

Note: Sales tax is charged based on the shipping address. If your item is shipped to an address within the State of Arizona you will be charged sales tax even if your billing address is in another state.


14. Will all of my items arrive at the same time?


We will always ship your product as soon as it is available. This may sometimes result in multiple shipments for the same order. If one of the items in your order will ship via Freight because of its size, and another item in your order will ship via Standard Ground, they will arrive in separate shipments. If you have any questions about how your items will ship, please contact one of our Customer Service at +1 (818) 772-1900, customer.support@cyron.com or via the chat function in the lower right hand corner of this page.


15. May I give my delivery driver special instructions?



When you are placing your order on Cyron.com please use the "Order Notes," box to include any specific delivery instructions you have and we will share them with the carrier. 

FREIGHT

When you are placing your order on Cyron.com please use the "Order Notes," box to include any specific delivery instructions you have and we will share them with the carrier. For best results, please include your cell phone number as Freight delivery drivers will often call before arrival, to confirm  the drop off of the shipment. 


16. How is the product packaged?


STANDARD GROUND (including expedited shipping options)

We package all of our standard ground shipments in premium quality cardboard boxes and packaging to help ensure your products arrive safely. 

FREIGHT

We proudly ship each of our Magnum Bumpers in a custom built crate to help ensure it arrives in satisfactory condition. For items that ship via Freight we take every precaution possible to make sure they arrive to you in the best condition possible.


17. Do you offer expedited shipping options?


Yes! Currently we offer expedited shipping options on most orders that DO NOT include a bumper.

Note: Expedited ship times are still in addition to order processing times (1-3 business days, and 7-15 business days depending on the items in your order).


Order Questions

Shopping Questions

Payment Options

Warranty Questions

Product Questions



  1. Why CLS series? 
  2. Why not CLS series? 
  3. Is CB series too hard to install?
  4. I need the undercabinet lights to match my ambient lights

1. Why CLS series?


Cyron.com and CyronMotor.com are proud to offer FREE STANDARD GROUND SHIPPING within the 48 contiguous United States on ALL ITEMS including those shipping Freight (Bumpers). All freight shipments will include lift gate service at no additional charge to you (A $150 value.).


2. Why not CLS Series?


Cyron.com and CyronMotor.com ship to addresses within the 48 contiguous United States. We do not currently ship directly to Hawaii, Alaska, or any international destinations. If using a freight-forwarder is an option for a shipment outside of the 48 contiguous United States, please contact Customer Service at +1 (818) 772-1900, customer.support@cyron.com or via the chat function in the lower right corner of this page.


3. Is CB series too hard to install? 


Due to certain restrictions by the parcel carriers that we use and the size of the packages we ship, we do not ship to P.O. Boxes or Military APO/FPO addresses. If you have such an address we recommend shipping your order to a friend or family member and having them receive it for you. If you choose to do this, please make sure that someone can inspect the package for damage and fitment upon its arrival. If you have any questions please contact Customer Service at +1 (818) 772-1900, customer.support@cyron.com or via the chat function in the lower right corner of this page and we will do our best to accommodate your order.


4. I need my under-cabinet lights to match my ambient lights?


Immediately after your order is placed, you will receive a receipt for your order via email. When your order leaves our warehouse you will be notified via email that your order has shipped and you will receive a tracking number. If you did not receive your email receipt, or you cannot find it, please contact Customer Service at +1 (818) 772-1900, customer.support@cyron.com or via the chat function in the lower right hand corner of this page.

 

Vehicle Fitment Questions

Install Questions

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